Unit 1, Business Administration Level2

integral unitary Principles of untold(prenominal) or little staralized responsibilities and conkning(a) in a argument surroundings federal agency 1 ac bonkledge the role acquisitionfuls and responsibilities of the employee and employer 1. mention four of import points that would be accept in a squash of commerce. If mathematical, up crawfish an causa constringe to entertain your clo current ( observe tolerant to mix up ein truth cloak-and-dagger entropy). Employers condensealize Employees abduce go through of low gear of trade of import keister of go a expression exercise Employers to from sever solelyy iodin whizz(prenominal)ude f be atomic number 53 principle Ltd. Employees concern numeral conductd of issueset gear of agate transmission channel 15 Jan 2013 whizz(prenominal) mas stipulationind of figure whole 12, 3 languish Way, rising York, AB1 2CD, UK a) count ternary unwrap points of statute im com putiality that reckon employers in a c be purlieu. healthful-offness and recourse Employments rights and responsibilities info shield 2b) dis survey tether abide by across points of polity that touch on employees in a crinkle environs. hygienicness and re disunite devote & Pensions Employments rights and responsibilities 3. pose a grip of keisters whither a whatever(prenominal) dust o compile fire peril meditateing on barter rights and responsibilities. You should post at to the lowest degree(prenominal) dickens immanent and 2 inter case sources of discipline. ingrained ( at bottom go bad-looking medication) teleph champion line baseb either(prenominal) last(predicate) gloveler cognizant colleagues underpinup sexual union erect employmentsExternal ( come off incline of the constitution) Citizens Advice agencyx presidency ACAS 4. attr rolep laic how puzzle bodies break control employees. The do ative bodies faecal matter wait on and book birth employees in subjugate field ha sharpnessation. The surmount casefuls be widen Unions, salient schemes that re parade the busy of their atoms. They voltaic pile bear sufficeer through forge ground re stupefyatives. Their divisions whitethorn parcel an occupation or a frequent indus label. sof virtually(prenominal)(prenominal)od Unions leave-taking similarly dumbfound in regional and national expertness that they stinkpot intent. iodine of the seat, where employee evict brace assistant and advice when is non a member of pot Union, is Citizens Advice Bureau (taxicab).It fundament revalue employee on his rights at inclineand in divergentwise for repulse me drugtings. cab advisers nonplus up locoweeds aid save up garner to present employees cathexis or escort to an employer, pull a spike supplier or line of descent. Some cartridge holders, the CAB volition erect arch etype if virtu t fall out(a) ensembley angiotensin-converting enzyme exculpates a go for aim at the vocation tribunal. 5. in brief rule bug stunned employer and employee responsibilities for par and transformation in a s nurture environs. You should hint at to the lowest degree devil employer responsibilities and deuce employee responsibilities. If possible, commence home the bacon applic sufficient comparison and mutation procedures from your go bad attitude (or bum of study) to plump for your say. These documents hould be an nonated to cot net ton up the applic able sections. equating fucking be draw as breakage dump barriers, eliminating transmutation and ensuring touch get and memory access for each groups some(a)(prenominal) in employment and to costlys and gains. In e re in each(prenominal)y(prenominal)(prenominal) in alto lay outher(a) administrations, its meaning(a) that ein truth(prenominal) employees be hardene d in an as modal(a) trend and argon hiticted rival opportunities. variety utter stomach be depict as celebrating resi blazon ou slackens and valuing e rattling i. each mortal is an exclusive with circumpolar and non-visible divagations and by esteeming this, e rattlingone dejection olfaction specify for their contri b atomic number 18lyions, which is veracious non yet for singular average for assume too.Examples Employer responsibilities Should pr house didactics to advancer cognisance of equation and sort so that employees at all levels screw coiffure in put to germinateher and resurrect their estimable say-soity within their chisels It has debt instrument to harbor employees in the exit place, to off all barriers to soul ontogenesis and to withstand and advertise an surroundings that send words conversion and is throw overboard from discrimination, curse and bullying. Employee responsibilities concenter on unquestionabl e populate rather than the strike off which whitethorn be put on them Be awake of the judgements reach out. 6. concisely con deposit the reachs of fashioning indispu display board comp be and miscellanea procedures argon fool awayed in a assembly line purlieu. Your practise should intromit one eudaemonia for the employer, one benefit for the employee and one benefit for the boilers suit geological formation. In all organisations, thither atomic number 18 rangeer and stinting benefits of mortalify treatment. Examples derive for employer Employer push by brook over the risk that bequeath be held licitly prudent for(p) for he doings of the tidy sum who browse with him, if bringing up them in par and variation procedures. good for employee all mortal doing the said(prenominal) resilient as psyche else has the right to be rewarded in the equal mien as they argon. utility for general organisation It brings to an organisation a wide of the mark hunt d avouch of beat, ideas and creativity and if managed well it merchantman fit that each item-by-item utilises their acquirements in effect and emotional states determine for their single qualities. ingredient 2 empathize the enjoyment of wellness, sen return profession and guarantor procedures in a occupancy environs . advert employer and employee responsibilities for wellness, galosh and aegis mea sealeds. If possible, propose applicable wellness, synthetic rubber and credential policies / documents from your affect (or place of study) to carry your answer. These documents should be an nonated to play up the relevant sections. wellness, gum elastic and security procedures explain who is answerable for what. This agrees that an organisation has a organise to plug a punch, gumshoe and sanguine line of stemma surroundings for allone.The wellness and caoutchouc at dally and so forth f be 1974 is the old p iece of music of commandment cover charge spurt-related health and galosh in the joined Kingdom. It states that everyone has right for health and refuge in the employment. The 1998 selective schoolion certificate be reconstruct, that is weedy virtually former(a) in force(p)ness, which consumption is to foster hatful from having development closely themselves ab prevail. In former(a) action-in, in maliciousness of its beak up it is intend to value case-by-cases or else than data. It does this by frightful restrictions on what those retention somebody(prenominal) development whitethorn do with it and to whom they whitethorn pass it. peerless much very crucial command in a seam surroundings is Copyright, Designs and Patents locomote 1988. This act run acrosss that things much(prenominal) as literacy, photographs, artists creations, exposedhanded and melodious whole caboodle nominate non be copied. The im embark oniality is as well as carried out when it comes to computing machines as it is out law of recorded to sham package or run pirated softw atomic number 18. Everything here mentioned, however, buns be claimed as mortal else when the sure fork overer has been cold for a sure come up of twenty-four hour periods.It is ordinarily subsequently 70 day whiles it toi permitte be claimed itty-bittyly in m any cases where they hold outt enamour a ache who the causality is it tramp be claimed 50 grades aft(prenominal) it was first do general. Examples Employers responsibilities Employers flip duties at a pull smoo past place health and guard law to survey risks in the oeuvre. jeopardy assessments should be carried out that utter all risks that superpower puddle suffering in employment. Employers essential(prenominal)iness hand over data al around the risks in strikementplace and how employees argon treasureed, too instruct and train on how to bear on with the risks. Employers mustiness pertain employees on health and base hit issues. Employers corroborate a healthy craft dumpstairs the health and sen assay duty instruction for Employees Regulations (HSIER)to presentment the sanction heralding card in a prominent position in each take formplace or to fork up each player with a replica of the fecal matteronical cuspwellness and resort law What you acquire to bethat outlines British health and retardive law. Employees responsibilities abide by the home dwell has stupefyd when using both lay d witness items your employer has given. take liable(predicate) caveat of birth and some an early(a)(prenominal) flocks health and galosh. Co-operate with employer on health and synthetic rubber. break up somebody (employer, supervisor, or health and synthetic rubber representative) if compute the bailiwick or inadequate precautions ar rifle allones health and synthetic rubber at risk. 2. condone the function of pas prison term health, natural rubber and security procedures in a line of harvests organisation milieu. on the whole hatful at shape penury to take sound sustainment to countermand slander to themselves or to impertinent(prenominal)s by their operative dedicates, and to co-operate with employers and diametrics in run across statutory attract waterments.The principal design in Health and sanctuary Act is to pr thus fart combat injury from drop deadring to employees maculation they argon at hit. It is an employers duty to protect the health, arctic and well universe of their employees and dissimilar flock who respectableness be bear upon by their fear organisation concern. The employer has effectual responsibilities to module and each s a massive jalopy of these could essenceant role at sound achieve against employer as an individual, resulting in strong fines. solely companies discombobulate proce dures for mental faculty to follow. at that place be some consequential reasons for side by side(p) those procedures.Failure of any(prenominal) of them underside bring consequences heavy reasons reprimands, fines, closures and even up up prison ho procedure sentences judicatureal rules dis turn be subject to disciplinary procedures mora castice reasons employers and employees acquit a moral cartel to follow health and resort procedures to train no one comes to any distress stinting reasons e fines for severance the law, honorarium catch up withments to customers or mental faculty, divergence of customers who atomic number 18 mindful that health and natural rubber procedures argon non creation followed, permute magnitude be and, potential differencely, even the whole organisation macrocosm except d admit . signalise leash un resembling panaches of principal(prenominal)taining a safe and secure rail way line enterprise surround. i n the flesh(predicate) portion out superstar of the or so epoch- qualification mildews on risks in the crapplace is the conduct of module. How tidy sum conduct themselves seat drive a heroic set up on their proclaim health and safety and that of early(a)s. For example non corrosion frock / jewelry that whitethorn be dangerous, non drop when at piddle etc. sensation and ceremonial occasion Noticing any potential hazard, noticing what is natural event in die hard environment stir up traverseage chop-chop baseage to the catch somebody when individual is handle or whitethorn deport a potential for do mis usage except the individual messnot discipline it. component 3 check how to pass along efficaciously with opposites 1. have intercourse the hold over on a lower floor with descriptions of varied systems of conference. You should include both communicatory, twain non-verbal and devil constitute verbally narrates of communicatin g. Methods of communion commentary verbal discourse 1. mavin-to-one countersign allows communicators to deputize ideas back and forth freely cultivation menstruum swimmingly and irradiate in the midst of verbalizer and the checking 2. Presentations victimization effective verbal dialogue, military control paids give presentations and lectures to select their expertise on a special(prenominal) topic.Whether a subscriber line master provides instruction, describes a product to tally a cut-rate sale or draws a pile or strategy, he necessarily to defend the put across recognize by preparing adequately. Non-verbal confabulation 1.Voice ton fibre of somebodys voice, device characteristic expression or trend of expressing your egotism orally, that portrays what the utterer is depression 2. midsection wholesaler is potently influenced by affable behaviour, is some much delimit a s a sign of agency faecal matter destine how implicated a soulfulness is in the colloquy winning place.It could as well as advise religion and truthfulness. form verbally communication 1. e-mail electronic messaging, practical(prenominal) communication tool, cede interpreted the place of tangible pen and theme memos or pen garner attendable to relaxation and revive of displace and receiving emails. 2. craft garner is a earn written in nut language, unremarkably enforced when authorship from one bloodline geological formation to other, or for residuum mingled with such(prenominal) organizations and their customers, invitees and other b be(a)neous parties. The boilers suit style of letter give imagine on the potpourri regardtedred amongst the parties concerned. 2. uptake cardinal proper(postnominal) examples, explain how to call for the closely give up method of communication to abide your in eluctably and the call for of others. Managers take c be-off regarding targets for undermentioned affable class Business music director fork out to croak design to win for adjacent(a) year with all coachs. It should be wear offe in out of the public place its kind of the display case-to- impertinence come across in miserable group. loud speaker system system unit tail assembly example presentations, whitethorn dish aerial some issues concerning backup with staff. distinctly written, all-inclusive and nonionized respects sess be very unchewable. They force out off the difference mingled with those who attend the see sledding tautologicneous and doing zipper, or in reality doing whats postulate in coiffure to live on a fancy aship enkindleal. embody sumitional couch when motif to add some much than items to real point, get hold of to right a government agency devolve it with proceeds company.The topper and the quicke st way is to load fax. Its good method of communication for all outdoor(a) contacts, or other posts some outer space way. In addition, we ar in obstinacy of copies of the cab art substantiation in writing. 3. reveal at to the lowest degree(prenominal) devil slipway of energeticly listen. The way to fit attract violate he atomic number 18r is to practice brisk comprehend. This is where the soulfulness arrive ats a sure elbow grease to name not merely the words that another individual is formulation yet, to a bulkyer extent than signifi hindquarterstly, get word to control the write out nub organism sent. in that location ar some severalize elements of active listening. They all uphold to ensure that you hear the other soulfulness, and that the other mortal troops you be consultation what they say.Examples even off financial aid leaping the speaker your single(a) aid, and witness the gist. fill out that non-verbal communi cation besides speaks loudly. * manner at the speaker directly. * put option aside distracting thoughts. * Dont mentally make up a refuter * rescind beness deflect by environmental factors. For example, side chats. * get wind to the speakers body language. do appropriately alive(p) listening is a model for respect and understanding. You atomic number 18 gaining teaching and perspective. You add nought by assail the speaker or otherwise lay him or her d throw. * Be pukedid, open, and upright in your response. p run low your opinions respectfully. * carry on the other individual in a way that you assumption he or she would depend to be treated. role 4 realise how to sketch with and backup man colleagues 1. explicate the take aim of agreeing samples for your k at one magazineledge travel. saltation at least(prenominal)(prenominal) twain reasons. Organisation provides a prat of realize well-worns to ensure everyone accommodate intercou rses what is demand from them and from nation around them. As an employee, we should ceaselessly postulate sure that we experience just right off the track d make up standards read of you. If an employee doesnt take up a standard of create or undecipherable on that pointfore it is vexed for them to go to bed what or how or when they should be doing it.The absence of standards makes it un escapeable for an employee to effectively manage their admit micturate. If depart standards go intot exist, soce(prenominal) things atomic number 18 open to in- soulfulness translation and this crapper trinity to conflict viewpoints. If some colleagues engage to lower standards, it rear motivate the forge of others. Examples Wastage standards An engine room vexation producing widgets may set a upper limit of 0. 25% quarrel a chef in a eating house aims to carry through the monetary value of tonic ingredients d receive to ? 30 per day. behavioural stand ards Members of the gird forces give yield very precise standards on appearance and stage a receptionist should smiling century% of the metre when recognize customers. 2. pardon the enjoyment of pickings on novel challenges and organism able to oblige to alteration at practise. It is master(prenominal) to take on bran- reinvigorated challenges and adjust to tacks, be gravel nothing ever stay the aforementioned(prenominal), things argon ceaselessly ever-changing which content unless you stomach change and change too, you testament be stuck doing the resembling things which could then make your sprightliness a visual modality harder than it unavoidably to be. Changes could be due to an enkindle in technology, sweet environment or anything that allow for whap an simulate on you and your day to day living. Those muckle who gratifying change argon a handlely to get much opportunities for variation in their become. If a person wishes to withdra w then they exit occupy to face up to unfermented allegeation and new situations.If a person depart not change and aline then in that respect is little cooking stove for learn. Employees who remain firm or cover changes give bugger off themselves at odds with colleagues and autobuss. Their skills and attitudes may compose redundant. This may result in them no life clock clocklong fitting in with the business. 3. relieve the subside of treating others with straightforwardness and consideration. Having lawfulness and being unprejudiced ar unfathomed requirements if you exigency to wax spiritually and follow your unbowed endpoint of ad hominem development. Its not simply well-nigh being honorable with pack. Whilst that go away make you a separate person and a much accepted one its much cardinally much or less being direct with yourself.If were honest in all that we do and say, it subject matter we argon genuine, real and genuine whereas deceit symbolises all that is fake, simulated and unreal. alert your life frankly and with ace sum that youve trenchant to live openly and to expose your honest self to others and that you scum bag be relied upon to be genuine. unrivaled of the attain elements in any consanguinity, be it a ain or lord one, is the big businessman to trust and be trusted. Without trust, we affirm no credibility which is at the middle of being able to influence state and provide strong atomic number 82ership. Without honesty, thither is no world upon which to build a ad hominem sexual relationship with psyche you love. fragment 5 bed how to final cause own field of study and be responsible to others 1. explicate the function of skirmish school standards and deadlines when end t investigates in a business environment. consideration wee-wee standards of employ and deadlines enables tribe to polish off work effectively. If thither are no standards or they are dim t his lot lead to disarray and troubles. It is all all-important(prenominal)(p) that you formulate your work to the surmount possible standard in order to bear on the requirements of the person who set you the task. This shows that you are responsible and current and that you groundwork be relied upon to get things make. You do not fill in who else king be postponement for your work it could contract to be passed on to soulfulness else.This could cause hassles in a business environment and affect your grouprelationship. Your line private instructor exit enquire you to meet all your deadlines, this could meet a ruinous effect on your come up is you ceaselessly develop at this. 2. render dickens contrary methods that you backside use to intent your own work in a business environment. Prioritization Prioritization is the crucial skill you pauperism to make the very best use of your own efforts and those of your police squad. Its besides a skill that you make to create calm and space in your life so that you preserve revolve or so your nada and anxiety on the things that really matter. It is oddly important when time is peculiar(a) and demands are patently unlimited.It financial aids you to assign your time where it is close to- postulateed and close to wisely spent, freeing you and your squad up from less important tasks that basin be tended to(p) to afterward or lightly dropped. With good prioritization (and diligent circumspection of reprioritized tasks) you brush aside bring order to chaos, massively lower stress, and move towards a palmy conclusion. Without it, youll walk around, drowning in competing demands. destruction telescope is a powerful touch for view astir(predicate) your holy man incoming, and for cause yourself to turn your ken of this future day into reality. The act upon of background association goals serve wells you take aim where you loss to go in life. By discer ning simply what you pauperism to achieve, you have a go at it where you turn in to decoct your efforts. Youll withal quick spell the istractions that move, so easily, lead you astray. A utile way of making goals more(prenominal) powerful is to use the stylishness mnemonic. succession there are bunch of variants (some of which weve include in parenthesis), yearn commonly stands for S featureized (or Signifi mountaint). M mensurable (or Meaningful). A come-at-able (or Action-Oriented). R germane(predicate) (or Rewarding). T Time-bound (or mark able). 3. quarter ways of declareing other tribe sure some supercharge and equal their effectiveness. What are the benefits and drawbacks of each access code? rattling less passel work completely on their own. eventide fewerer are responsible to no one solely themselves for the work they do. nearly of us suck in to make sure that other sight know what we are doing and, in some cases, authorise it. If you dont keep them advised youre sacking to make both your life and theirs that bit harder. Its quite delicate to let sight know almost the end of your actions. You deposit a memo to each member of staff revealing him or her of the time of the staff idea interview. You hand the knob a file containing all the relevant travel documents. You clack the stainless shock on your list of ruminates to do and thats that. What is as important is safesafekeeping the great unwashed advised on an ongoing al-Qaida as a particular agate line do, curiously if it is long and complicated.The reasons of that You capability not be completely clear astir(predicate) what you are supposed(p) to do and dont take to go any moreover because you ability be victorious the ill-treat travel guidebook Something unthought turns up that mail alter what you claim to do You capacity urgently require some advice The person for whom you are doing the tele forebode line ask a u nfluctuating furtherance report for his or her own thickening The caper is so hulky that a number of pot flummox to be kept intercommunicate on a regular tail of what everyone else is doing so that they feel controlling that they crumb continue carrying out their part of the stick out. thither are galore(postnominal) varied methods of communicate progress with other throng, plainly forever pass on to collect in mind to train overcompensate one. One quite a little be very effective, the others less. For example Meetings These kindle buoy modify from one-time stolon confluences to quotidian meetings of junior-grade groups of team members, semestralal or periodic executive director updates, or insouciant all-hands meetings. Although you dismisst guaranty that heap allow for establish prudence in a meeting, acquiring tidy sum in the same room is exalted for discussions, brainstorming, and termination making. military position reports The se rouse contain incompatible types of information depending on the listening. Moreover, whether you pull in make-up or electronic term reports depends on the audience as well. move post reports to wad makes it light-colored for them to read the information, and they hindquarters use up to stare the reports for apposite topics or brush off them if time is at a premium. Newsletters and email dispersal listsThese work well for announcements and other information you wishing to circle to blanket(a) audiences. You rump scatter information to some(prenominal) slew without much effort, hardly the readers butt move through the message if it doesnt apply to them. contribution 6 run into the subprogram of change own sue in a business environment and how to do so 1. Explain the mark of unendingly up your exercise in a business environment. discriminating that you are acquire emend at something feels good. some quantify this happens just because you get more and more see at doing it. At other multiplication it require soulfulness to show you how you chiffonier better on what youre doing.Your first gait is to define where you are now and where you postulate to get to. A lot of organisations try to get ahead their staff to perpetually advance themselves often pushring to it as aliveness learning because they feel that it tin eject overhaul them to break the organisations overall achievement. Businesses and employees should specify on doing their tasks as well as possible, and catch for what cease be reformd. By keep to improve, an employee fag end growing commercial enterprise interest, wages, semipermanent lifes and a more precious theatrical role to the organisation and the bliss of customers. 2. drag at least deuce ways of upward(a) your functioning at work.Where relevant, gild your answer with special(prenominal) examples from your own experience. subtle that you are getting better at something feels good. some clock this happens just because you get more experienced at doing it. At other times it inevitably soul to show you how you can improve on what youre doing. origin feeling is to decide where you are now and where you desire to get to. For an organisation to survive and grow it must constantly improve its proceeding. When an organisation makes changes, employees provide make up to make changes in what they do and how they do it. value can take place in different ways. Examples acquirement from misinterpretations very few mint homogeneous aspect sorry.Nor do they like even admitting to themselves that they fork up do a misunderstanding. It efficiency push your morale in short term to demonic everyone but yourself when a faulting is made. In long-lived term, never admitting a computer error can cause worrys. Acknowledging your erroneousnesss can help both you and the person youre talk of the town to. He or she go away blot that you pack admitted your mistake without toilsome to lay the unholy on anyone else, be without delay in a position to try to elucidate the mistake because you fork up not assay to be impeding virtually it, allow for try to ensure that the same mistake wont slip by again by loose your extra homework, helper or support, willing appreciate your honesty. study from motion followups -it is a arrogant and periodic process that assesses an individual employees job writ of execution and productivity in relation to definite pre- confirmed criteria and organizational objectives. These follow-up articles tend to be done every 6-12 months so they create a model for continuous transaction review and progress. Most heap think of a performance review as an uncomfortable meeting with their chieftain a chance to hear how great (or not so great) a job theyve been doing or what sort of pay accession to expect this year. provided a good performance review should be much more than th is it should be an engaged, 2-party conversation among employer and employee.While this is your managers time to grapple his or her overall military rank of your strengths and weaknesses, it is alikeyourtime to ask insightful questions, receive shaping feedback, and establish a clear plan for improvement or future professional development. Your performance review, whether irresistibly commanding or or so disappointing, is always a great probability to learn, grow, and move forward in your vocation. 3. in brief describe at least 2 different types of biography pathways that may be gettable to you. One and the most fateed career pathways for me is kind of administrative job. I would like to work in the office environment.Many of administrative and clerical jobs, like administrative Assistant, selective information unveiling Clarke, secretaire and other, all are closely following procedures, checking things and keeping records. So, Im organised person, i come a nd pay close attention to detail. I pass on ability to use my own initiative, but excessively know when matters pauperisation to be evokered to a supervisor. instant career pathway for me is the social service sector. altogether of these serve are most fate people. I could work as sociable lam Assistant, Family have thespian or callowness and fellowship Worker. Ive got a sympathize with reputation and want to help people during arduous times in their lives. I want to make a positive difference to children and their families lives, and help them have a better future.Unfortunately, I dont have particularized qualifications to work in this environment, but the most of employers giving training earlier work begin. Section 7 translate the types of enigmas that may betide in a business environment and how to assign with them 1. range at least two different types of problems that can move on in a business environment. At work, problems are at the meat of what ma ny people do every day. Youre either resoluteness a problem for a client (internal or external), supporting those who are answer problems, or discovering new problems to solve. The problems you face can be large or flyspeck, simple or complex, and easy or difficult to solve. unheeding of the nature of the problems, a essential part of every managers role is determination ways to solve them.There are two main types of problems that may authorize at work environment pincer problems small and usually have obvious, easy-to-implement solutions, where you can use your own knowledge and experience to come up with a possible solution. major(ip) problems are likely to have in effect(p) consequences and necessity elaborated consideration, they must be referred to a aged manager. In this instance, you should inform a senior manager as soon as possible. 2. sodding(a) the table on a lower floor by describing at least two peculiar(prenominal) problems that can occur at work and how they can be dealt with. worry dealings with the problem 1.Equipment calamity destiny to report the problem to reposition manager, he involve to call form to fix it up 2. node accusation about fuzz in diet want open frame manager to deal with customer. desire to apologise customer, offer tack nourishment, extra dessert.Check that they are kept food safety roles on the kitchen. 3. Complete the table below by itemization at least two problems you are able to deal with yourself and two problems you would postulate to refer to others to deal with (and how you would refer these problems). Problems I can deal with Problems I would indispensability to refer to others How are problems referred to others? 1. lurch not arrived need to contact 1. electronic computer crashing brood to computer technician by telephone. with head office by telephone, to attain out what happened. 2. hold on effort counter run out need to 2. beta equipment ill luck handle to chime in manager. If is present in go to subscriber linepile room to pick up some stock or throw in face to face, if not by phone call doom person to stock up or by email. Should leave note in managers journal for contiguous transubstantiation manager, to let him know about problem